Vozkan

§ 01 — What it solves

Customers write from five different places and the answer depends on who happens to be free. Dropping in a bot doesn't fix that: it makes it worse, because it answers wrongly with confidence. Vozkan pulls the channels into one inbox and puts an agent in front, with one difference: every time you correct it, that correction becomes one of its rules. The agent doesn't train itself — your team trains it, just by answering the way they always do.

§ 02 — What it includes

• One single inbox

  Every channel together, with filters by channel and status, and swipes to resolve, hand to a human, or give back to the AI. On iPad and Mac the conversation sits alongside.

• The agent proposes, you approve

  Training mode is a deck of cards: the AI proposes an answer, you approve, correct or reject it. Every correction is stored as one of the agent's rules.

• Quote inside the conversation

  Draft to sent, viewed, accepted or expired. Created by the agent or your team, priced from your catalog.

• Automations without code

  A visual builder for "if this happens, do that". No code and no waiting on anyone to change it.

• From conversation to sale

  Contact, opportunity, follow-up and close. The pipeline comes out of what people actually wrote, not from separate data entry.

• Knowledge gaps

  The app logs what customers asked that the agent couldn't answer. That list is exactly what to teach it.

• Schedule and tasks

  Appointments and to-dos with owner, priority and reminder, created by the agent or the team.

• Catalog and orders

  Products and services with price and availability, so the agent answers from data and not from memory.

• Service metrics

  How long replies take, which channel brings the most, and how often the agent got it right unaided.

§ 03 — Who it's for

For businesses answering across several channels that don't want to lose sales to slow replies.